NRW reduction strategies for urban utilities.

The 50%-to-16% NRW story.

WATCO Odisha shares the operational journey from over 50% non-revenue water to under 20% in six months — covering the technical, organisational, and governance changes required to make NRW reduction stick.

Topics include DMA boundary design, gateway placement, Minimum Night Flow analysis, billing dispute resolution, and the organisational changes needed to act on what the NRW analytics surface. Includes live dashboard demonstration and 12 minutes of Q&A.

• DMA boundary design and gateway placement decisions
• Minimum Night Flow analysis — isolating background leakage
• Field crew operational governance — acting on the analytics
• Billing dispute resolution from automated AMR consumption data

−34% NRW, +28% billing accuracy.

The headline outcomes — non-revenue water reduction and billing accuracy improvement — both flowed from the same underlying capability: a structured knowledge graph of network state. Once losses were visible by zone, field intervention became targetable. Once consumption was automated, billing became disputable on data, not opinion.

How other utilities can replicate.

The session closes with the replication path for other urban water utilities — covering Jal Jeevan Mission, AMRUT, and Smart City programme contexts. Coverage includes FCRI procurement compliance, LoRaWAN gateway architecture, and the 30-day deployment standard for AMR-enabled NRW reduction.

The numbers behind the story.